Helping organizations achieve the value promised from outsourcing
Application Outsourcing is one of the most complicated changes that an IT organization can undertake. Often leadership can benefit from consultation with resources that have decades of experience with some of the largest and most complicated outsourcing engagements.
Strategic Sourcing - Outsourcing Design Considerations
The outcome you are trying to achieve will help establish the type of Strategic Sourcing arrangement you want to deploy. If you are looking for niche skills or to solve temporary spikes in resource requirements, consider capacity services. If you are looking for dramatic shifts is cost of delivery or skillset, consider adopting a managed services delivery model. Additional Insights into the characteristics of the outsourcing models can be found in the Discussion Topics sections, Click Here.
Transitioning to a Managed Service Outsourcing Model
Change Management in Outsourcing:
Many Third Party Advisors (TPAs) have removed formal change management from the (RFP) vendor selection process for fear that these costs will erode the ROI of the deal. The problem is that without it, the transformation will run into operational issues that could have been mitigated or avoided altogether. The relationship between IT and the business as well as the moral of the retained IT organization are most at risk. Additional insights can be found in the Discussion Topics sections, Click Here.
Service Management: SLA(s) - KPI(s), Demand - Supply Management, Major Incident Management, etc.
Establishing the Service Management Office is one of the more critical activities in Transition. It requires senior resources from the vendor and client to work together to establish the initial practices and monitor success of the engagement go forward. This is the forum where leading performance indicators will alert that management attention is required to maintain customer satisfaction.
Outsourcing Challenges: Recovery and Acceleration
Service Delivery Improvements: Remediating Failing Outsourcing Engagements
Managed Services is the most complex form of Strategic Sourcing models that can be implemented. When transitioning to a vendor, the three leading factors that cause troubled include:
-
Insufficient consideration to the impact of change
-
Skills and performance gaps
-
Poorly defined success criteria
Remediation requires an approach that separates noise and emotion from the ability to focus on the issues that truly matter in delivering outcomes that allow the organizations to regain momentum.
For Additional information on OAS's Recovery Services Offering Click Here