Struggling with underperforming IT Operations or vendor performance challenges?
We optimize outsourcing relationships, streamline service delivery & enhance service management capabilities.
Areas of Expertise:
-
Application Outsourcing & Vendor Management – From strategic sourcing advisory to contract negotiations and delivery remediation
-
Application Maintenance & Support Optimization – Reducing costs, enhancing efficiency and improving application availability
-
Service & SLA/KPI Management – Best practices, SLA & KPI keys to success and implementation of a Balanced Scorecard for business value
Our Approach
Our 3-Step Approach Focuses on Outcomes vs. Tasks
Our approach ensures a seamless path from assessment to execution. We focus on understanding your unique IT challenges, crafting tailored strategies, and delivering measurable results. With a structured, outcome-driven approach, we can help your organization optimize IT operations, improve service delivery, and achieve long-term success.
Step 1
Rapid Assessment​​​​​​
Workshops will be define the "As-Is" environment and identify/prioritize the targeted outcomes.
Step 2
Establish Roadmap​​​
Uses Objectives and Key Results Framework (OKR) to gain commitments to targeted outcomes over 30-60-90 day horizon
Objectives and Key Results (OKRs) Framework: an outcome-based planning and execution model that places the focus on quantifiable changes, driving results-oriented behavior. Success is measured on the results achieved not on the execution of tasks.
Step 3
Transform
The focus moves to execution and tracking progress against OUTCOMES.
​​
Once program is in steady state it will be transitioned to In-House resources for completion.
Industry Experience
Worked with numerous Fortune 1000 companies
We have helped with: Strategic Sourcing, Delivery Optimization, Service Management, Performance Management: (SLAs & KPIs) and Cost Optimization across industries, including: Health (Payer & Provider), Communications, Transportation, Technology, Manufacturing and Public Service.
Large National Health Insurer - Blues
Design - Contract - Transition
Portals - Agile Dev & Support
Managed Svc / SLAs & KPIs
~ 200 FTEs
Large National Health Insurer
Design - Contract - Transition
Dev - Support - Testing
Managed Svc / SLAs & KPIs
~ 700 FTEs
Regional Health Insurer
Blues
Design - Contract - Transition
Agile Dev - Support - Testing
Managed Svc / SLAs & KPIs
~ 400 FTEs
Midwest Healthcare Network
Delivery Remediation
App Dev - Support - Svc Mgmt.
Managed Svc / SLAs & KPIs
~ 600 FTEs
Global Medical Device Manufacturer
Design - Contract - Transition
Dev - Support - Testing
Managed Svc / SLAs & KPIs
~ 200 FTEs
Consumer Appliance Manufacturer
Global IT Redesign
Dev - Support - Testing
Managed Svc / SLAs & KPIs
~ 200 FTEs
Global Telecommunications
Design - Contract - Transition
Dev - Support - Testing
Managed Svc / SLAs & KPIs
~ 2,500 FTEs
Logistics & Transportation Provider
Transition - Service Delivery
Dev - Support - Testing
Managed Svc / SLAs & KPIs
~ 290 FTEs
Global Technology Corporation
Design - Contract - Transition
Dev - Support - Testing
Managed Svc / SLAs & KPIs
~ 700 FTEs