Application Development & Maintenance (ADM)
With 27 years of experience in the application development and maintenance arena, TAS can assist you in your desire to improve the delivery, quality and cost effectiveness of application services.
Application Development: Agile, Iterative & Waterfall
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Lower Cost of Delivery: by optimizing sourcing decisions and location strategies.
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Improved Quality: by implementing test automation and DevOps.
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Enhance Customer Satisfaction: by increasing speed to market for new capabilities.
Application Maintenance: Effectiveness through Critical Thinking
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Improve Major Incident Management: by questioning outdated processes.
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Reduce Downtime: by resolving root causes instead of recurring symptoms.
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Enhance Customer Satisfaction: by making well-reasoned decisions quickly and accurately.
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Reduce Costs: by driving continuous improvement through reflective analysis and smarter processes.
By embedding critical thinking into the development and maintenance processes, application teams can proactively solve issues, optimize performance, and innovate support practices, moving from firefighting to strategic problem-solving.
Critical Thinking in IT
Application Maintenance & Service Management
In an IT environment, application support teams play a vital role in maintaining system availability, ensuring business continuity, and enhancing customer satisfaction.
Without critical thinking, these teams risk falling into reactive behavior—treating only the symptoms of problems rather than identifying and addressing root causes.
Critical thinking empowers the team to:
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Improve efficiency by questioning outdated processes.
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Reduce downtime by resolving root causes instead of recurring symptoms.
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Enhance customer satisfaction by making well-reasoned decisions quickly and accurately.
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Drive continuous improvement through reflective analysis and smarter processes.
By embedding critical thinking into their processes, application support teams can proactively solve issues, optimize performance, and innovate support practices, moving from firefighting to strategic problem-solving.
How do you know if your team is practicing Critical Thinking?
Empower Your IT Teams with Critical Thinking for Superior Application Stability and Operational Excellence.
Reactive responses can keep systems afloat, but it’s critical thinking that truly drives application stability, operational efficiency, and exceptional customer satisfaction. This distinction is vital across your organization—from in-house IT teams to external vendors in a Managed Service Provider (MSP) model.
The table below can be used to identify the degree that your support teams exercise Critical Thinking skillsets. If your support teams currently lean toward reactive problem-solving, it’s time to consider specialized Training and Coaching. By embedding critical thinking into your Application Maintenance and Service Management strategies, you’ll enable your teams to foresee and prevent issues, handle incidents more effectively, and deliver value at every interaction.
Critical Thinking Offerings
Applying Critical Thinking to Application Maintenance & Support
Training: Critical Thinking
The objectives of this training program, is to focus on developing root cause analysis, decision-making, preventive thinking, and collaboration skills. It is intended to transform the support team’s mindset and practices.
Applying Critical Thinking to Root Cause Analysis & Major Incidents
Consulting Services: Enablement
Enablement goes a step further than training by embedding an experienced lead into your existing support team to coach them in the application of Critical Thinking into the core Service Management functions: Root Cause Analysis and Major Incident Management.
Applying Critical Thinking to Application Availability
Consulting Services: Enablement
This consulting engagement will focus on those platforms that are not meeting expected system availability targets. A SME will joint your team to help provide coaching on the appropriate steps to perform issue identification and the creation of a remediation Roadmap.