Applying Critical Thinking to Root Cause Analysis & Major Incidents
First Principle Thinking: How it works
First Principle Thinking (FPT): a problem-solving method where you break down complex concepts into their most basic, foundational elements (first principles) and rebuild solutions from the ground up.
Core Principles:
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Identify the Problem or Concept: Start with the issue you want to understand or solve.
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Break it Down to First Principles: What do we know for sure vs. what assumptions are we making?
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Challenge Assumptions: Instead of relying on assumptions, analogies, or past experiences, it aims to question everything and focus on fundamental truths.
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Rebuild from First Principles: Use the fundamental insights you found to reassemble a new solution.
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Experiment and Iterate: Continue testing new solutions based on your insights, refine your approach until you reach a breakthrough.
Improving Root Cause Analysis & Problem Remediation: what we will do
Steps:
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Create Baseline & Agree on Objectives: We will work with leadership to understand and document the As-Is environment and establish growth targets and expected timelines.
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Critical Thinking Training: Bring the support team up to speed on Critical Thinking fundamentals and being introducing the practices into day to day activities.
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Establish Operational Measures: Create and implement measures that quantify the progression to the agreed upon growth targets, educate the team on the collection and use of the measures.
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Modify Existing Templates and Processes: Update the tools currently in use and optimize them to capture critical thinking principles. Conduct training and implement into use.
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Experiment and Iterate: Continue providing feedback to the team on adoption of new skillsets. Evaluate effectiveness of process and template changes and adjust as required. Create a roadmap for action items and timelines for completion of enhancements and modifications.
To learn more or to schedule an introductory assessment, please reach out to us, .....