Responding to system outages and restoring services to the business is a key contributor to customer satisfaction. Apply Critical...

Applying Critical Thinking to AMS processes will result in fewer recurring incidents, faster resolution times, smarter resource...

These topics are going to be points of negotiation during the contracting phase or will be used in dispute resolution when there are...

Managers who will be interacting with the vendor should understand these points as they will be an important component of the delivery...

The SLA is the basis of understanding between the vendor and client regarding the scope of services to be performed and the quality that...