Critical Thinking: Major Incident Management

Responding to system outages and restoring services to the business is a key contributor to customer satisfaction. Apply Critical Thinking to improve your organizations responsiveness and your platforms resiliency.

If you apply Critical Thinking to the major steps involved in Major Incident Management to identify steps that can be taken to meet or beat performance metrics, you can identify a series of actions that can be taken proactively to improve your organizations current performance.

Platform Stability Framework:

The Outage Prevention stage is not part of standard ITIL practices, but we find it best practice to deflect application outages whenever practical. This step requires significant investment and MUST be conducted with resources proficient in Critical Thinking.